Complaints and Appeals
Transparent and measurable procedure schemes for handling complaints and appeals for the Certification Body (LS) and the ISPO Certification Body.
Certification Body (LS) Procedure
Standard step-by-step resolution process.
Complaints received regarding the certification process or services / Appeals submitted regarding certification decision issues.
Complaints/Appeals are submitted in writing to the Director of LS PT GIS.
Complaints/Appeals are then documented by the Administration department.
An evaluation is conducted regarding the relevance of the submitted Complaint/Appeal material.
Regarding Complaints, the Quality Manager handles them in coordination with relevant departments.
For Appeals, the Director of LS PT GIS forms an Appeal Committee established by LS PT GIS.
Relevant divisions resolve the Complaint / Appeal Committee Meeting is held.
The results of Complaint handling / Appeal Committee Meeting Decisions are submitted to the Director of LS.
The Operational Manager conveys the Complaint/Appeal decision to the client.
Submit a Report Online
Use the form provided to submit your complaint or appeal directly to our administration team. All submissions are recorded systematically for prompt follow-up.
Secure Submission
Your data is transmitted securely to our central database.
Prompt Review
Our administration and quality team will review submissions promptly.
